- Site Options:
System Upgrade
Charter Bank is undergoing changes to better serve you.
Upgrade Timeline
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Upgrade Videos
Click the upgrade videos link to view the entire playlist.
User Guides
Coming soon...
Letter from the CEO
FAQs
Charter Bank
Q: What changes is Charter Bank undergoing?
A: Charter Bank is changing our system to give you the latest technology and services available. We are still the same bank that has been connected to the Johnston, Grimes, Waukee, and Ankeny communities for years.
Q: How will the new system benefit me as a customer?
A: The system upgrade is a part of our commitment to remaining at the forefront of banking technology advances and offering state of the art online and mobile banking experiences for our customers.
For our personal banking customers, these benefits include:
- Improved Mobile Banking Experience
- Tap-to-pay debit cards
- Geezeo personal financial management platform
For our business customers, these benefits include:
- Quickbooks® automatic downloads
- Remote deposit capture
- Enhanced mobile banking experience
- Autobooks®
Q: Do I need to do anything to prepare for the system upgrade?
A: As of right now, all you need to do is to make a note of October 11th, 2024, as the upgrade date and wait for more information. We will communicate the action items via mail, email, and our website closer to the date.
Access
Q: Will I have access to my funds during the upgrade?
A. We do not anticipate any time where you will be unable to access your funds by debit card or check. We have planned the upgrade to minimize the impact on you, while ensuring access to your funds. However, please carry an alternative form of payment during the weekend of the upgrade in case of an unplanned disruption of service. Debit card limits will be modified during the period of October 10-14. Should you have further questions, please contact us at 515-331-2265.
Q: Will I be able to visit Charter Bank locations during the upgrade?
A: On Thursday, October 10th, we will be closing at 4 pm. We will be available via telephone later than normal business hours on Friday, October 11th, and we anticipate having some extended availability on Saturday, October 12th. More details will be announced closer to the upgrade.
Accounts
Q: Will my account number(s) change?
A: Your deposit account numbers will remain the same. If you have a loan with Charter Bank, that number will change. So, if you have any automatic payments set up outside of Charter Bank to make your loan payment, those should be updated with the new loan number, once that is assigned after the system upgrade.
Q: Can I still use my current checks after the system upgrade?
A: Yes, our routing number and your checking account numbers will remain the same.
Debit Cards/ATMs
Q: May I continue to use my existing debit card?
A: Your card will be reissued with the most recent tap to pay technology. This card will have a new number, expiration date, and CVV code. You should receive your new card a few days prior to the upgrade, and on Thursday, October 10th you will begin using your new card. Continue to use your current card until October 10th.
Q: What will my new debit card look like?
A: Click the links below to view your new debit card!
Q: What is a Contactless Debit Card?
A: A contactless debit card has a small chip that allows you to tap your card on card readers to make your payment. Contactless payment is a safer and easier way to conduct transactions.
Q: Will I be able to use Charter Bank ATMs during the system upgrade?
A: Yes, our ATMs will be available though there may be some intermittent outages as the upgrade is completed. More details will be announced closer to the upgrade.
Statements
Q: Will I have access to me e-Statement history after the upgrade?
A: No, you will not have access to your e-Statement history after the upgrade. We recommend that you download and print a year’s worth of your e-Statment history.
Q: How will I get my last statement before the upgrade?
A: Before October 11th, we will mail everyone their last statement before the upgrade.